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Willie & Roo Shipping Policy

SUBSCRIPTION BOX SHIPPING:

  • We offer free shipping to addresses in the continental U.S. and a low flat rate of $2.00 to Alaska and Hawaii for all our monthly subscription box options.
  • Subscription boxes are shipped to all subscribers on the same day every month. (usually the 29th or 30th)
  • All shipments are sent via USPS Priority Mail with the goal of delivering all boxes to our members by the 1st day of each month.
  • At this time, we only deliver to customers in the United States.

ALL OTHER SHIPPING:

  • Shipping costs for non-subscription purchases will vary based on weight and destination.
  • Non-subscription items will be shipped within 2 business days of the order date.
  • Customers will select their preferred shipping methods, based on available USPS options, at the time of purchase.
  • At this time, we only deliver to customers in the United States.

LOST OR MISSING SHIPMENTS:

  • If USPS tracking shows that your package has been delivered, but you have not received it, please double check with neighbors to make sure it wasn't delivered to them by mistake.
  • Still nothing? No worries! Simply contact us at shipping@willieandroo.com and we'll take care of you. 👍 

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